Warranty & Service
Clear coverage. Fast support. Everything in one place.
ACQUA-SYSTEMS is built for public buildings where reliability and accountability matter. Register your installation to document your warranty coverage and access fast support through our portal.
First substantive response within 12 hours after submitting a claim.
Warranty coverage at a glance
Your warranty card clearly separates sensor coverage from system coverage so theres no confusion for facility teams, installers, or purchasing.
SOLID TOUCHE
30-year sensor warranty
Under normal use. Patented fiber-optic technology: no electricity in wet zones, maintenance-free, and 100% vandal- proof.
ACQUA-NET
2-year system warranty
Coverage for system-related issues within the warranty period. Your warranty card shows both coverages clearly.
Tip: Save the warranty card PDF in your facility file for audits and internal reporting.
How service works
1) Register
Register your installation (takes ~1 minute) to create your warranty reference.
2) Receive your warranty card
Youll receive a digital warranty card (PDF) by email.
3) Submit a claim
If you need support, submit a claim via the portal. Your reference helps us handle it faster.
4) First response within 12 hours
Youll receive a first substantive response within 12 hours with the next step.
Uploads (photo/video) are recommended for faster diagnosis, but not required.
Whats covered
- Sensor functionality under normal use (SOLID TOUCHE)
- Material/manufacturing defects
- ACQUA-NET system issues within the 2-year system warranty period
Whats not covered
- Intentional damage or vandalism
- Damage caused by external events (e.g., construction damage)
If youre unsure, submit a claim anyway well help you determine the fastest path to resolution.
FAQ
Do I need to register to get support?
Registration is recommended because it creates your warranty reference and speeds up service. If you cant find your details, you can still submit a claim and well help link it.
Who should register the installer or the facility manager?
Either is fine. Many projects register during handover so the warranty card can be stored in the facility file.
What do I need for a claim?
A short description is enough. A photo/video helps us diagnose faster.
How fast is your response?
We provide a first substantive response within 12 hours after claim submission.
Get your warranty card
Register your installation and keep your warranty documentation ready for audits and service.